Frequently Asked Questions.
01. The order
WHAT IS YOUR ORDER PROCESS?
HOW CAN I TRACK MY ORDER?
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at firstname.lastname@example.org and we will provide you with an update.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?
Loretti Watches cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Filippo Watches is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
IS IT SAFE TO SHOP ON YOUR SITE?